Cake Solutions Limited

Legendary Support

Save time, resolve challenges faster, produce great code – Cake Solutions’ Legendary Support is the first support facility designed specifically for active Spring developers – from the people who wrote the book*. Call our sales team for more information now.

Key Features of Legendary Support;

• Stunningly fast response with Instant Triage * Coverage of Spring projects and commonly used software (e.g. Hibernate)
• Interactive ‘show and tell’ whenever practical – email is too slow!
• Great pricing
• Available for individuals, small groups and larger organisations

Fast Fast Service

Especially at the moment, developers are under intense pressure to deliver projects and require the very best support service. Our clients appreciate the phone being answered by a technician who will work with them on the first call to resolve or work-around the current issue – we call this Instant Triage. We respond to calls within 30 minutes and usually immediately, we believe that email is too slow and unreliable for your urgent support requests – call and speak directly to the experts.

Everything Covered

Of course we cover the popular Spring projects, in addition we will support your use of AspectJ Hibernate, Java Web (CSS, HTML, Javascript…) and dm Server™. A complete service. Any named developer may

Interactive Beats Email

We believe in doing as much as possible, so our technician, whenever practical**, will run through a worked example of your issue interactively on your screen.

No Hidden Extras

With Cake Solutions’ Legendary support there is one service level (very fast), one rate (very competitive starting at just £1,250) and very good with our published escalation plan that interacts with the software authors if required.

*ProSpring 2.5 published 2008 by Apress and available from Cake Solutions and all leading book stores. ProSpring 3.0 publication date 2009.

**Security constraints and the type of support request may make interactive assistance impractical.

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